TERMS & CONDITIONS
The Terms and Conditions set out below, apply to all treatments provided by The NeuDerma Aesthetics Clinic (hereinafter, The Clinic) and The Patient (hereinafter, You).
1. SERVICES PROVIDED
The Clinic offers a variety of aesthetic treatments. Details of the treatments are set out on The Clinic’s website www.neuderma.co.uk.
The Clinic warrants that it will provide its treatment to you with reasonable care and skill and to the standard expected of a competent aesthetic clinician. The Clinic confirms that it has appropriate insurance in place in respect of the treatment provided.
2. TREATMENT SUITABILITY
The Clinic reserves the right to refuse treatment if, in the reasonable opinion of The Clinic, it does not believe that treatment is in your best interests. The Clinic reserves the right to retain your deposit in accordance with these Terms and Conditions.
You will be required to pay a deposit for your treatment. The amount of the deposit will depend upon the nature of the treatment provided by The Clinic and must be paid, by you, in advance of any treatment received. Save as set out below, you agree that any deposit paid to The Clinic shall be non-refundable.
4. COURSES OF TREATMENTS
All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited. treatments and treatment plans are strictly non- refundable. In cases of a change in suitability, a credit note or gift voucher will be offered. Any credit agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you as a credit on account. Cancelled treatments will not be refunded as cash.
5. CANCELLATION POLICY
You may cancel and/or rearrange your appointment at any time by giving no less than 48 hours’ notice to The Clinic. If you cancel any later than this or fail to attend your appointment then you will lose your deposit and will have to book a new appointment, for which a new deposit will be required. If you cancel and/or rearrange your appointment before the 48-hour cancellation period referred to above, you will be able to change your appointment to another mutually agreed date without any additional charge.
6. FORCE MAJEURE
Notwithstanding anything to the contrary contained herein, neither party shall be liable for any delays or failures in performance resulting from acts beyond its reasonable control including, without limitation, acts of God (such as but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods, disease or famine), acts of war or terrorism, shortage of supply, breakdowns or malfunctions, interruptions or malfunction of computer facilities, or loss of data due to power failures or mechanical difficulties with information storage or retrieval systems, labour difficulties or civil unrest. Notwithstanding the foregoing, in the event of such an occurrence, The Clinic agrees to make a good faith effort to perform its obligations.
Whilst every care is taken by The Clinic in providing your treatment, in the unlikely event of your having to make a complaint, The Clinic’s liability shall be limited to the cost of your treatment. At its discretion, and without any admission of liability, The Clinic may, where it believes it appropriate and reasonable to do so, offer you a refund. Any such refund provided shall be in full and final settlement of any complaint.
8. CHILD SUPERVISION POLICY
Children are welcome into our clinics however we regret that our staff members are unable to supervise children during treatments for both health and safety and insurance purposes. Please could we politely ask that you do not bring your children along to your appointment with us unless they are supervised by another adult. Children will not be allowed into treatment rooms for health and safety reasons. We apologise for any inconvenience caused
9.CLINIC POLICIES AND PROTOCOLS
9.1 BEFORE TREATMENT
You must avoid any blood thinners, such as alcohol, aspirin, herbal preparations and supplements and vitamin E for 2 days before and after your treatment. Thin blood increases the risk of bruising and/or migration of the product (including, Botulinum Toxin). If you are in any doubt as to what may constitute a blood thinner you must contact The Clinic for advice. Please avoid wearing makeup in the area which is being treated. If you suffer from cold sores, you must take extra care. There is a risk that the treatment
may activate your cold sore virus. We recommend that you take an appropriate anti-viral medication for 3 days before and 3 days after your appointment. We reserve the right not to treat you should you attend your appointment with a cold sore and/or broken skin which could give rise to a cold sore. If we are unable to treat you on the day, the deposit you have paid will not be refundable. If you are in any doubt, you must contact The Clinic before attending your appointment. If you have received a previous filler from another practitioner, and, as a consequence, The Clinic reasonably believes that the area has been previously treated and shows evidence of previous dermal fillers, over-filled, or migrated dermal fillers then The Clinic reserves the right not to provide treatment, in which case any deposit which has been paid by you will not be refunded. If you attend for your treatment with a skin condition including, but not limited to acne, eczema, psoriasis, broken or otherwise inflamed skin, then The Clinic reserves the right not to provide treatment, in which case any deposit which has been paid by you will not be
refunded. If you are in any doubt, please contact The Clinic for advice in advance of your
After your treatment, the injection site may feel hard and bumpy for up to 4 weeks and, sometimes, even longer. If you feel a small bump after 3-4 weeks, we recommend that you give the area a massage twice a day.
If you are in any way concerned, please contact The Clinic immediately for advice. Please be aware that bruising and inflammation is very common and is to be expected. You are recommended to apply a cold compress to the affected area for 20 minutes each hour during the day for 72 hours. Thereafter a heat compress should be applied for 20 minutes each hour. It is normal for the injection site to be tender and itchy post-treatment. You are recommended to avoid touching the injection site for a period of between 6-8 hours following your treatment. By doing this, you can also reduce the risk of an infection arising.
We recommend that you do NOT do any of the following for a period of 24 hours following your treatment:
Consume any alcohol
Manipulate the treated area.
Lie down on the treated area
We recommend that you do NOT do any of the following for a period of 72 hours following
Expose yourself to any form of extreme heat such as a sunbed, saunas, steam rooms or similar environment. Exposure to the Sun is to be avoided.
Please be aware that the failure to follow any of the above is likely to compromise the effectiveness of your treatment and, as such, is something which The Clinic cannot be held responsible for. If you are in any doubt, please contact The Clinic for advice.
9.3 TOP UP AND CORRECTION POLICY
You may require further treatment and/or a correction for which we reserve the right to make a charge. If so, you must make an appointment within 2 weeks of your treatment. If you do not do so, then you will need to make a new appointment, which will be chargeable. All top-ups and corrections are at the sole discretion of The Clinic.
9.4 UNDERSTANDING YOUR RESULTS
Once your treatment is complete, it is important to understand that this is not the final result. It is normal for the treatment area to remain swollen, uneven, lumpy and/or bruised for a period of up to 4 weeks. Please do not worry. Such a reaction is to be expected and is perfectly normal!
The result of the treatment will, necessarily, vary from person to person. This is due to a variety of factors including, but not limited to, the shape of your face, your facial tissue, your bone structure and the type and amount of product that has been used. Given the above, It is not possible to accurately predict how many treatments you will require and, accordingly, we cannot be held responsible if the treatment fails to achieve the desired effect and/or further treatments are required. You should also be aware that the effectiveness of your treatment may also be impacted by, amongst other things, your failure to follow our policies and/or protocols which are summarised above.
9.5 ADVERSE REACTIONS
If you suffer any adverse reaction and/or you are in any way concerned about the effect of your treatment, please contact The Clinic immediately. In an emergency, please telephone 07943315318. Again, if you are in any way concerned, please contact The Clinic for advice.
10. CONSENT FORM
You will be required to complete a consent form prior to your treatment. The consent form is an extremely important document and forms part of your contract with The Clinic. You confirm that you have answered all of the questions on the consent form truthfully and to the best of your knowledge and belief. The failure to do so is very likely to reduce the effectiveness of your treatment and, for which, we cannot be held responsible.
The Clinic endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at The Clinic, you are
entitled to lodge a complaint in writing by emailing firstname.lastname@example.org. Any complaint about
the treatment which you have received must be notified to The Clinic immediately. An appointment will be made for you to be seen. You are recommended to refer to The Clinic’s
AfterCare, Understanding Your Results (9.4) and Adverse Reaction policies (9.5) which are
set out above prior to making a complaint.
The Clinic reserves the right to vary any term or condition of the contract, including, without limitation, the cost of the treatment.
13. APPLICABLE LAW
This contract shall be construed in accordance with English law and the English courts shall have exclusive jurisdiction to adjudicate on any disputes arising.